Somerville Constituent Services
Within Somerville, dial 311; outside of Somerville, 617-666-3311; TTY 1-866-808-4851
When inside the City limits, residents can simply dial 311 to connect to any City department or service. The City Hall office that answers the line is known as Constituent Services. Not only will they connect you to the person you need, they also track calls to be sure they are handled promptly. Their web page also links to the answers to many commonly asked resident questions from street sweeping regulations to how to apply for the City's pharmacy discount card.
The 311 line is open 24 hours per day 7 days per week for urgent calls. All other calls should be made during City Hall office hours so that the department needed will be open. During business hours, TTY service and operators that speak Haitian Creole, Spanish or Portuguese are available.
- Hours: For urgent calls: Daily, 24 hours per day For regular calls: Mon - Wed 8:30am - 4:30pm; Thu 8:30am - 7:30pm; Fri 8:30am - 12:30pm
- Handicap Accessible: Ramp at entrance; elevator inside.
- Founding Date: 2005
- Parking: Free lot, On-street: free
- Public restrooms: Yes